Política de reembolso

#La garantía de siete días

It applies to your first order and to your first order only. No reason is required. Write to support from your account email within seven days of provisioning and supply a receiving address.

#Cómo funcionan los reembolsos en criptomonedas

A crypto payment cannot be reversed, so a refund is a new payment that we initiate. It is sent in the coin you paid with, or in an agreed equivalent, at the rate at the time of refund. Network fees are deducted.

#Créditos SLA

Where monthly availability falls below the committed 99.99%, credits are applied automatically without a claim: 10% below 99.99%, 25% below 99.9%, 50% below 99.5% and 100% below 99%. Credits apply to future terms and are not paid out in cash.

#Qué no se reembolsa

• Terms beyond the seven-day window on a first order
• Renewals
• Accounts terminated for Acceptable Use Policy breach
• Add-ons already consumed, such as a Windows licence month in progress